Shipping policy

At ArtistryLy Studios, we work with trusted carriers to ensure your artwork arrives safely and in a timely manner.

Processing Time

• Ready-to-ship items: Usually ship within 3–5 business days

• Custom or made-to-order pieces: Typically require 10–14 business days for production before shipping

• You’ll receive a confirmation email with tracking details once your order has shipped

Shipping Methods

We offer standard and express shipping options at checkout. All artworks are securely packaged — either rolled in protective tubes or shipped pre-mounted depending on your selection.

International Shipping

We ship worldwide. Please note that customers are responsible for any customs duties, taxes, or import fees applied by their local government.

Delays due to customs clearance are outside of our control.

Delivery Issues

If your tracking shows “delivered” but you have not received your order, please contact the carrier directly first. If the issue persists, contact us at [your email] within 3 days of the marked delivery.

ArtistryLy Studios is not liable for stolen or misplaced packages marked as delivered.

Shipping Damages

If your artwork arrives damaged, contact us within 48 hours of delivery with clear photos of the damage and packaging. We will assess the situation and may offer a replacement or partial refund.